Need help with a shipment

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letitrock
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Need help with a shipment

Post by letitrock » Mon Nov 05, 2018 5:18 pm

Long story short. This guy bought a guitar from me on Reverb and then asked me to change his address later in the day after the guitar had been shipped. We weren't able to change it until a delivery attempt was made. He then had me hold the package at his local UPS. Tried to change the shipment again to a 3rd different address in his state and later in the day tells me he left the US (not coming back for a while). UPS holds the guitar for 5 days and today was the 6th day (don't know if Sunday counts?). What happens when I get the package returned back to me? Anyone knows how Reverb handles this?

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gtrjunior
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Re: Need help with a shipment

Post by gtrjunior » Wed Nov 14, 2018 7:25 am

First of all, once a package is shipped an address change is HIS responsibility. It’s called a reconsignment.
He can simply go on UPS’s website and request an address change for a small fee.
I realize that it may be too late for that now, but he should have been the one chasing his shipment, not you.

letitrock
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Need help with a shipment

Post by letitrock » Wed Nov 14, 2018 7:38 am

gtrjunior wrote:First of all, once a package is shipped an address change is HIS responsibility. It’s called a reconsignment.
He can simply go on UPS’s website and request an address change for a small fee.
I realize that it may be too late for that now, but he should have been the one chasing his shipment, not you.
Well the guy has requested 3 address changes. Held at a ups location for 7 not the 5 days they usually do. He left the country has become unresponsive and I'm dealing with Reverbs resolution team as the package is nowhere to be found. His last message was send it again, Ill be back after December. Reverb actually contacted me after the 2nd address change and asked me about whats going on. They weren't wrong with what they were suspecting.

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sixstring
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Need help with a shipment

Post by sixstring » Wed Nov 14, 2018 7:44 am

What did reverb suspect? Shenanigans?
But let's face it, someone buys a Kramer b/c it has a Floyd.

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gtrjunior
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Re: Need help with a shipment

Post by gtrjunior » Wed Nov 14, 2018 8:15 am

The guy either shouldn’t have bought it if he was going out of the country, or should have made better arrangements or communicated his needs better.
What is Reverb saying at this point?

letitrock
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Need help with a shipment

Post by letitrock » Wed Nov 14, 2018 8:17 am

sixstring wrote:What did reverb suspect? Shenanigans?
Well the first address he gave me he said was his work. It wasn't, it was a home address. I guess the 2nd address flagged for something else when he kept telling me to switch it. Right after I switched it he said he left the country. The guy seemed suspicious since the beginning. I didn't know Reverb kept close attention like that.

letitrock
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Need help with a shipment

Post by letitrock » Wed Nov 14, 2018 8:19 am

gtrjunior wrote:The guy either shouldn’t have bought it if he was going out of the country, or should have made better arrangements or communicated his needs better.
What is Reverb saying at this point?
Going through the resolutions center. UPS claims they have shipped back to Reverb. Reverb tells me they don't have it. I'll update you guys on this. Might help someone in the future.

letitrock
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Need help with a shipment

Post by letitrock » Thu Dec 06, 2018 12:19 pm

stivisaj wrote:
gtrjunior wrote:The guy either shouldn’t have bought it if he was going out of the country, or should have made better arrangements or communicated his needs better.
What is Reverb saying at this point?
Going through the resolutions center. UPS claims they have shipped back to Reverb. Reverb tells me they don't have it. I'll update you guys on this. Might help someone in the future.
So Reverb found and held onto the guitar/package for a while. They took over all the shipping costs and sent the guitar back to a whole different address and it was picked up this time by the buyers friend. Dealing with resolutions was a pain. Glad that was the end of that.

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gtrjunior
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Re: Need help with a shipment

Post by gtrjunior » Thu Dec 06, 2018 1:51 pm

stivisaj wrote:
stivisaj wrote:
gtrjunior wrote:The guy either shouldn’t have bought it if he was going out of the country, or should have made better arrangements or communicated his needs better.
What is Reverb saying at this point?
Going through the resolutions center. UPS claims they have shipped back to Reverb. Reverb tells me they don't have it. I'll update you guys on this. Might help someone in the future.
So Reverb found and held onto the guitar/package for a while. They took over all the shipping costs and sent the guitar back to a whole different address and it was picked up this time by the buyers friend. Dealing with resolutions was a pain. Glad that was the end of that.
Oh good! I’m glad it worked out.

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sixstring
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Need help with a shipment

Post by sixstring » Thu Dec 06, 2018 6:24 pm

That was painful as a bystander.
Good to hear it got resolved.
But let's face it, someone buys a Kramer b/c it has a Floyd.

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